Founded in May 2001, we are a part of a unique family of organizations that has served individuals with disabilities and the elderly in Minnesota.
Orion ISO was one of the first providers of self-directed services in Minnesota. Founder Marya Hage created related company Meridian Services in St. Cloud, Minnesota to help serve those with disabilities. We understand that when an individual or family member has a disability, they should receive the best services possible no matter where they reside. The ability to keep loved ones at home, to hire family, friends and neighbors who live close by, and to “manage” the services independently make self-directed service an excellent option.
We’re earning high praise for customer services satisfaction.
More than 99% of respondents in the latest Customer Satisfaction Survey were either satisfied or very satisfied with our overall services. The findings show Orion ISO received more than a 95% satisfaction rate for reporting, payroll and expense reimbursement. This survey polled those served by Orion ISO in 13 areas of customer service including courteousness, online capabilities, timeliness of payroll and expense reimbursement, reporting, overall communication and others.
Customer satisfaction is the ultimate measure of how well we’re doing, and of our commitment to excellence. We’re using this feedback to make even more service improvements.
Orion ISO provides services to all populations regardless of language, culture, location, or ability.
Orion ISO provides services in 29 counties throughout Minnesota, including 21 greater Minnesota counties. We are dedicated to ensuring that all those served receive quality, personal services where the challenges of geography may make it difficult for traditional service providers to provide and retain good staff.
We also provide financial management services including fiscal intermediary services nationally via our related organization Morning Sun Financial Services. Our mission is to provide the highest quality of services possible. Our philosophy as an organization is based on customer satisfaction and committed to the principles of self-determination.
Our services are user friendly, straightforward and personal. Our role is to relieve families of administrative stress so they can focus on what’s important: providing the best possible care for their loved one. Our coordinators meet face-to-face with those they serve, wherever in the state they may live.
Our diverse and talented team of employees brings experience in the fields of:
- Human Resources
- Human Services
Our technology makes self-directed services easier to use, especially for those living in rural areas. Online capabilities expedite processes for families, including completing timesheets, submitting expenses, training employees and accessing paperwork.
Our Leadership Team
Our Philosophy and Mission
Orion ISO is deeply committed to the principles of self-determination. We provide outstanding financial and technical support for the individuals and families we serve without influencing their choices. We maintain strong partnerships by consistently providing responsive, flexible and accurate fiscal intermediary services.
Orion ISO provides the highest quality, personal service. We measure the quality of our services not only by the satisfaction of those we serve but also by the increase in meaningful supports in people’s lives.
Principles of Self Determination
- Orion ISO is one the largest and oldest providers of Self-Directed Services in state of Minnesota. We are deeply committed to the principals of Self Determination and to the implementation of Self-Directed Services.Freedom to live a meaningful life
- Authority over money needed for support
- Support to organize resources in ways that are life-enhancing and meaningful
- Responsibility for the wise use of public dollars
- Confirmation of leadership by self advocates
About Self-Directed Services
Under self-directed services, those we serve receive an individualized budget and each client decides how to use those funds. Orion ISO individuals select, schedule and supervise their own employees and often employ those they know best including family and trusted friends. They also may purchase other goods and services such as adaptive equipment, training and modifications.
Orion ISO works with many programs and service options and our role as a Minnesota fiscal agent may vary. Some of our responsibilities as a fiscal intermediary may include:
- Employer setup
- Expense reimbursement
- Human resources support
- Billing and Reporting
- Service usage monitoring
- Private pay for services