Frequently Asked Questions (FAQs)

Where Does Orion ISO Provide Services?

Orion ISO is one of the largest organizations of its kind in Minnesota and was one of the first to provide self- directed services in the state. Our related organization, Morning Sun Financial Services, provides fiscal intermediary services in Alabama, Colorado, Ohio, Oklahoma and Utah.

What Do You Mean by Self-Directed, or Participant-Directed Services?

Self-directed services means that participants or their representatives have decision-making authority over certain services and manage their services with supports like those provided by Orion ISO. Self-directed services gives participants the responsibility for managing all aspects of service, more control and more flexibility regarding the services they receive

How Does Someone Begin Working with Orion ISO as a Consumer?
The participant’s case manager can determine if someone is eligible for one of the services supported through Orion ISO. Orion ISO administrators work personally with the individuals we serve to ensure a smooth transition and that the individual and their families needs and goals are met.
How Can Someone Contact Orion ISO Directly?
To learn more about Orion ISO or schedule an intake meeting, please contact our Intake Coordinator at 763-442-2118. You may also call our Program Administrator at 763-450-5041.

When are timesheets due?

Timesheets are due within 2 days after the end of each pay period in order to be paid on-time. The due date will not change even if it occurs on a weekend or holiday. Please submit all timesheets at the end of each pay period, no later than the 2nd and 17th of each month.

When will my employees be paid?

Employees are paid according to our payroll schedule, pending submission without error.

Does PTO carry over from year to year?

A maximum of 80 hours of accrued Paid Time Off (PTO) will be carried over in each fiscal year (July 1st to June 30th). Any PTO hours in excess of 80 will be not be carried over and cannot be used.

When will my expenses be reimbursed?

Expense reimbursements submitted by Thursday at 5pm will be reimbursed the following week, pending submission without error. Checks for approved expenses will be mailed the following Tuesday and direct deposits will be in your account the following Wednesday.

What documentation is required to be reimbursed for an approved good/service?

Orion ISO must have a receipt, bill, invoice, or documentation with the following information to reimburse or pay for any goods and services. This includes:

  • exact cost of the merchandise or service,
  • date of purchase or date of service provided,
  • itemized list or description of the service that details the specific merchandise or service,
  • name of the vendor, merchant or person the item was/will be purchased from,
  • name of the person who the funds were/will be paid to
When are requests for credit card orders due?

All requests for credit card purchases made by Orion ISO must be submitted at least 2 weeks prior to the end of your plan/budget year.

How do I request paperwork to hire a new employee?

Please contact your Orion ISO Coordinator to request the paperwork to hire a new employee.

How do I contact my Coordinator, the Payroll Department, Expense Department, or HR Department?

Please view our Contact Page for phone numbers and email addresses.

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