Top 5 Reasons to Complete That Customer Service Survey

Does it often feel like everywhere you go, you are being asked to complete some sort of a survey? Whether it’s an internet pop-up,  a phone call with your credit card company or on  grocery receipt in the checkout aisle, you’re constantly being asked for  feedback on...

Disability Matters Day 2014

On Tuesday, March 18 staff from Orion ISO participated in Disability Matters Day at the Minnesota State Capitol.  The event included a rally in the Capitol Rotunda and an opportunity for people to meet with legislators regarding government programs and services for...

The Art of Listening

Unfortunately, many of us can be poor listeners at times. Be honest when someone is talking to you do you:           Think of a similar situation you were once in?   Formulate your response before the person is done talking?   Let...

Tiffany Johnson

Thirteen years ago I was finally diagnosed with Crohn’s Disease after three surgeries, false diagnoses, a lot of pain and missed work. When I didn’t heal from the last surgery, it was the surgeon who said, “It’s Crohn’s Disease.” ...

Bruce Byron

In 2007, I found out that I had Asperger’s Syndrome, and in 2010, I developed Cushing’s Syndrome, and tumors on each adrenal gland. I had surgery to remove the tumors and had a lot of medications to take as a result. My sister found Meridian Services on...

Making a Meaningful Connection

I was a caretaker to a woman who had been physically fit when she was a child, but as an adult had lost spasticity in her muscles and was a quadriplegic. A friend recommended that I look at the position, but I had never been a personal care assistant (PCA) before, and...

Missy and Gracie

We are posting two stories that express the writers’ experiences as parents. This writer works with the consumer directed program in Minnesota. Our organization is fortunate that Missy brings the perspective of a parent with a child with a disability to her...

A Caretaker’s Journey

We are posting two stories that express the writers’ experiences as parents. This writer has chosen not to identify herself in an effort to protect her daughter’s privacy. We are grateful to both writers for their generosity in sharing their stories.   This...

How to Give Employee Feedback

As an individual managing Self-Directed Services either for yourself or your loved one, you may have found yourself suddenly in the unfamiliar role of being an employer. With this role comes many new responsibilities, first and foremost supervising employees.  ...
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